CUSTOM New Home Ornament Submission



We take custom submissions and quote from January and CLOSE on August 31st each year. 
You are welcome to fill out your submission to get a quote from January through August.  Unfortunately, we cannot get back to you with quotes as this elf shop is very busy filling regular stock orders for the holiday rush. 
If you are interested, we highly recommend, you mark your calendar for early next year when the wait list starts again. Thanks for your understanding!
Clayfully yours,

This form serves as your custom ornament submission. Custom ornaments start at $125 (includes first 2 figures, each additional figure runs $15-30) but vary in price depending on complexity request.

Once we have received your inquiry, my assistant Virginia or myself will review your information and get back to you as soon as possible with quote and estimated completion. Please be aware that we do our best to answer emails in a timely manner! Overall processing time of your order varies depending on time of year and current shop demand. Custom orders that are received APRIL-AUGUST require a $10 deposit but no wait list submission and can typically be processed within 2-4 weeks.

September 1st is my cut-off for ALL custom inquiries for the holiday season. Any inquiries received after this date will require a $10 deposit (deducted from final cost of order) and will be placed onto the 2017 wait list. Sorry NO exceptions! I receive many orders annually with customers from all over the country and cannot make promises or accept rush fees. Please PLAN AHEAD! Once basic stock back-orders have been fulfilled at the beginning of 2017, I will begin processing all wait list inquiries. All orders are processed as first come first serve, if you are placing your inquiry in December, estimated completion is typically March-April. 

All ornaments are handmade ONLY by Bert and take a considerable amount of time to not only conceptualize before making, but also to sculpt. You are ordering a one of a kind memento that [if handled and displayed/stored properly] will last a lifetime. There is a lot behind the scenes; emails, photographing, packaging, etc. that significantly increases the amount of time spent on each customer in order to get your ornament just right!

SIZE: The size of the ornament varies. Usually they are around 5.5" x 4.5" x 1.5 deep. The more individuals/pets added impacts the size greatly. For instance I have done families of 9 and they are VERY large - a sculpture that can be propped up and enjoyed year round (stand provided)

TURN AROUND TIME: Varies throughout the year.

UPON COMPLETION: When your order has been fully processed, a photo of the completed ornament will be sent to your email. After your approval, you will receive a PayPal invoice for the balance BEFORE shipping. I never ship unless fully paid.

DOMESTIC I ship Priority Mail domestically which includes tracking.
COST FOR Shipping: Approx. $10.75 to $15.75 depending on region.
CANADA & INTERNATIONAL: We ship Fed Ex starting at $40 US.

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